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We collect, use and store any information which you provide to us on our website or give us in any other way. This includes personal information, including first and last name, email and postal addresses and telephone number. In addition, we may also ask for information about your travel service preferences (such as room type, meal preferences, mobility restrictions or location) and about loyalty memberships.
When you visit our website or our app, we automatically collect certain information about your computer or device even if you don’t make a booking, including information about your web browser, IP address, time zone, location and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. The purpose of collecting automatic information is to improve user experience and for fraud prevention.
We may receive information about you from other sources, business partners such as affiliate partners, and other independent third parties and add anything we get to our account information. For example, travel service suppliers and their appointed third parties may share information about you with you in case of support questions about your pending booking, or when disputes arise about your booking.
If you make a travel booking with the website, we will ask you for payment information, including your credit card number, cardholders name, expiration date, authentication code, billing address, and phone number. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After booking transaction is completed, your credit card number will not be stored on our servers. Any credit card numbers are processed, transferred and stored in a PCI compliant manner.
We use the personal information about you for the following purposes:
To use your personal data as described above, we rely on the following legal bases:
We may share your information with the following entities for the following reasons:
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. Under no circumstances will your personal information be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.
We have implemented reasonable and current technical, administrative and physical security procedures to prevent unauthorized or unlawful access, maintain data accuracy and ensure correct use of personal data. Since no website can guarantee 100% security, if you have reason to believe that your experience on the website is no longer secure, please contact us immediately at firstname.lastname@example.org.
We want you to be in control of your information, so you have the following rights and choices:
If you need help, have questions or would like to exercise any of the above rights, please contact us at email@example.com. Please note that we may request you to provide us with information necessary to confirm your identity.
Persons under the age of 18 are not eligible to use any services on this website. We do not knowingly collect personal information from children under 18 and will delete any if we learn that we collected or received that was not provided by, or with express consent on behalf of, the child’s parents or legal guardians.