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Privacy Policy


Your privacy is very important to us at HotelSlash and we are committed to the protection of the personal information we collect from you. This Privacy Policy describes how we use and protect your personal information that we collect and share. Its goal is transparency and assistance to you so that you have complete confidence in the integrity of your browsing experience at HotelSlash. This Privacy Policy does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to external booking vendors and social media websites.

This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions.


Personal Data

We collect, use and store any information which you provide to us on our website or give us in any other way. This includes personal information, including first and last name, email and postal addresses and telephone number. In addition, we may also ask for information about your travel service preferences (such as room type, meal preferences, mobility restrictions or location) and about loyalty memberships.

Information About Others

If you make a booking for someone else through this website, we will request personal information and hotel preferences about that individual. However, it is your responsibility to ensure that the person or people you have provided personal data and hotel preferences about are aware that you have done so, have understood and accepted how we use their information as described in this Privacy Policy, as any access to view or modify their information will be only possible via your account.

Automatic Information Collection

When you visit our website or our app, we automatically collect certain information about your computer or device even if you don’t make a booking, including information about your web browser, IP address, time zone, location and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. The purpose of collecting automatic information is to improve user experience and for fraud prevention.

Information from Other Sources

We may receive information about you from other sources, business partners such as affiliate partners, and other independent third parties and add anything we get to our account information. For example, travel service suppliers and their appointed third parties may share information about you with you in case of support questions about your pending booking, or when disputes arise about your booking.

Payment Information

 If you make a travel booking with the website, we will ask you for payment information, including your credit card number, cardholders name, expiration date, authentication code, billing address, and phone number. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After booking transaction is completed, your credit card number will not be stored on our servers. Any credit card numbers are processed, transferred and stored in a PCI compliant manner.


General Purpose and Legal Basis

We use the personal information about you for the following purposes:

  • To enable us to provide you with our services offered on our website.
  • To personalize your user experience and help us better respond to your specific needs.
  • To improve our website as we continually better our services based on feedback and information, we receive from you.
  • To facilitate your travel reservation booking, we share your information with travel service providers and other travel partners as well as third party providers of credit card transaction.
  • To respond to your emails, questions, comments, requests, complaints and to provide and improve customer service.
  • To send you confirmations, updates and any administrative messages about our services.
  • To send you marketing messages, blog posts and special offers that we think may be of interest to you (you may unsubscribe at any time by following instructions at the bottom of the message).
  • To monitor and analyze user trends and statistics on how our services are being used.
  • To prevent and investigate any potentially fraudulent, prohibited or unlawful use or our services and to enforce our Terms and Conditions.
  • For all other purposes which are explained at the time we collect your personal information.

To use your personal data as described above, we rely on the following legal bases:

  • We need to process your personal information in order to provide our travel reservation services to you, respond to your questions and requests and provide you with customers support.
  • We process your information for our legitimate interests such as to detect and prevent fraud, to maintain the security and safety of the website, to customize and provide our travel reservation services to you and for administrative and legal purposes.
  • We need to process your information to comply with relevant laws and regulatory requirements.
  • We rely on consent for direct marketing communication, which you can opt out at any time.


We may share your information with the following entities for the following reasons:

  • Our employees, contractors, advisors and group companies to provide you with support, to ensure that website is running without problems and where required for business operational reasons.
  • Third party service providers who provide services or functions on our behalf and which require the processing of personal data for example to fulfill travel reservations, credit card processing, web hosting, email processing and fraud prevention.
  • Third parties requiring information for legal reasons as required by law but also investigators, authorities or law enforcement agencies to investigate and protect our users from fraudulent or unlawful user of our services.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. Under no circumstances will your personal information be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.


We have implemented reasonable and current technical, administrative and physical security procedures to prevent unauthorized or unlawful access, maintain data accuracy and ensure correct use of personal data. Since no website can guarantee 100% security, if you have reason to believe that your experience on the website is no longer secure, please contact us immediately at privacy@hotelslash.com.


We will retain your personal data for as long as your account is active or as needed to provide you services as outlined in this Privacy Policy or until you request that the personal data be deleted. We may retain some information after you requested information erasure as necessary to comply with our legal obligations, resolve disputes, enforce our agreements or to exercise, defend or establish legal rights.


We want you to be in control of your information, so you have the following rights and choices:

  • You can choose not to provide us with your personal information, although it may be required to take advantage of certain services offered on this website.
  • When you register as a member on this website, you will be given a choice as to whether you want to receive email messages from us about offers and will be able to modify your preferences at any time.
  • You have the right to access any information we hold about you.
  • You have right to review, add or correct information you have provided us.
  • You have the right to request erasure of personal information we hold about you and close your account with us.
  • You have the right to restrict our use of your information or limit the way in which we can use it.
  • You have the right to request that we move, copy of transfer your information.
  • You have the right to withdraw your consent to process your personal data. However, if you withdraw the consent, we might not be able to offer certain products or services to you. We will notify you if this is the case at the time you withdraw consent.
  • You have the right to object to our use of your information.

If you need help, have questions or would like to exercise any of the above rights, please contact us at privacy@hotelslash.com. Please note that we may request you to provide us with information necessary to confirm your identity.


Cookies and similar tracking technologies are small data files that are placed on your device or computer through your web browser that enables the website or service provider systems to recognize your browser and capture and remember certain information. We use cookies to help us improve services provided and your experience. For example, to store your preferences, to personalize content, analyze trends, target advertising or to gather statistical information. We work with third-parties that may place cookies on our website to provide their services, including advertisement targeting and analytics gathering.  If you prefer, you may choose to turn off certain cookies via your browser settings but please note that if you turn certain cookies off, some of our services may not function properly.  For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.


Persons under the age of 18 are not eligible to use any services on this website. We do not knowingly collect personal information from children under 18 and will delete any if we learn that we collected or received that was not provided by, or with express consent on behalf of, the child’s parents or legal guardians.


Our website is operated in the United States (US). If you are located outside of the US, your personal data will be transferred to the US, a jurisdiction that may not provide an equivalent level of protection as your home jurisdiction. In addition, some of the third-party companies, agents and contractors that we engage to perform services on our behalf may need to receive and/or transfer your personal information to provide their services. By using this website and providing your personal information to us, you consent to the cross-border transfer of your personal information, in accordance with this Privacy Policy.


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about this Privacy Policy, if you have questions, if you would like to make a complaint or for data erasure requests, please contact us by e-mail or write to us at:

Email: privacy@hotelslash.com

HotelSlash Inc. 370 Old Country Road, Suite C21 Garden City, NY 11530 United States
This Privacy Policy is effective as of 1/1/2020